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POLICIES & INFORMATION
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Welcome. This page is here to make things clear and easy.
Below you’ll find important information about shopping with Cheeky, including our policies on returns, shipping, privacy, accessibility, and site use. We believe clarity is part of care, and you should always feel informed and supported when engaging with our brand.
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If you have questions that aren’t answered here, you’re always welcome to reach out at amy@feelingcheeky.shop.
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Cheeky is a Scottsdale, Arizona–based brand offering design-forward, pleasure-positive products created with curiosity, confidence, and care.
RETURNS & REFUNDS POLICY
Effective Date: January 2025
We want you to feel good about your purchase. If something isn’t right, we’ll do our best to help within the guidelines below.
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Return Eligibility
Eligible physical items may be returned within 14 days of delivery, provided they are:
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Unused
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In original packaging
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In resellable condition
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Final Sale & Non-Returnable Items
For hygiene, safety, and digital access reasons, the following items are final sale and not eligible for return or refund unless required by law:​
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Earrings
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Digital downloads (PDFs, guides, templates)
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Gift cards
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Sale or clearance items marked “final sale”
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Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery at amy@feelingcheeky.shop with:
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Your order number
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A brief description of the issue
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Clear photos of the item and packaging
If approved, we’ll offer a replacement or refund depending on availability.
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How to Start a Return
Email amy@feelingcheeky.shop with your order number and the item(s) you wish to return. If approved, we’ll send return instructions.
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Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping method. Cheeky is not responsible for packages lost in transit.
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Refund Timing
Approved refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return. Processing times may vary by bank.
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Order Changes & Cancellations
If you need to cancel or update an order, contact us as soon as possible. Once an order has shipped, we cannot guarantee changes.
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SHIPPING POLICY
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Effective Date: January 2025
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Processing Time
Orders are typically processed within 2–4 business days, excluding weekends and holidays. Processing times may be longer during launches or high-volume periods.
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Shipping Rates & Delivery Estimates
Shipping rates and estimated delivery times are calculated at checkout. Delivery times are estimates and may vary based on carrier, destination, and external factors.
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Tracking
Once your order ships, you’ll receive a confirmation email with tracking information.
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Incorrect or Incomplete Addresses
Please double-check your shipping information before completing checkout. Cheeky is not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses. Reshipping fees may apply.
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Lost or Stolen Packages
If tracking shows your order as delivered but you cannot locate it, please contact the carrier first. If you need additional support, email amy@feelingcheeky.shop and we’ll do our best to assist.
an order has shipped, we cannot guarantee changes.
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PRIVACY POLICY
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Effective Date: January 2025
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Cheeky Scottsdale LLC (“Cheeky,” “we,” “us”) respects your privacy and is committed to protecting your personal information.
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Information We Collect
We may collect:
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Personal details such as name, email address, and shipping address
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Order and payment information (processed securely by third-party payment providers)
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Email sign-up and communication preferences
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Website usage data through cookies and analytics tools
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How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate about purchases or inquiries
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Send marketing emails (you may unsubscribe at any time)
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Improve our website, offerings, and customer experience
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Sharing Your Information
We only share personal information with trusted service providers necessary to operate our business, such as payment processors, shipping carriers, and email platforms. We do not sell your personal data.
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Cookies & Analytics
Our website uses cookies and analytics tools to understand site performance and improve functionality. You may adjust cookie settings through your browser preferences.
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Your Rights
You may request access to, correction of, or deletion of your personal information by contacting amy@feelingcheeky.shop.
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Contact
Questions about this Privacy Policy can be sent to amy@feelingcheeky.shop.
TERMS OF SERVICE
Effective Date: January 2025
By accessing or using feelingcheeky.shop, you agree to the following Terms of Service.
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Eligibility
You must be 18 years or older to make purchases from this website.
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General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
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Products & Pricing
All products are subject to availability. Prices, descriptions, and availability may change without notice. We strive for accuracy but reserve the right to correct errors.
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Orders & Payment
By placing an order, you confirm that:
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The information provided is accurate and complete
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You are authorized to use the selected payment method
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Payment is processed at checkout
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Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
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Intellectual Property
All content on this site, including text, images, branding, and design elements, is the property of Cheeky Scottsdale LLC and may not be used without permission.
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Limitation of Liability
Cheeky is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
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Governing Law
These Terms are governed by the laws of the State of Arizona.
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Contact
Questions regarding these Terms may be directed to amy@feelingcheeky.shop.
ACCESSIBILITY STATEMENT
Effective Date: January 2025
Cheeky is committed to making our website and offerings accessible to as many people as possible.
We strive to create a digital experience that is inclusive, respectful, and usable for all visitors, including people with disabilities. Accessibility is an ongoing effort, and we continue to evaluate and improve our site as tools and standards evolve.
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Accessibility Efforts
Our accessibility efforts include:
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Using clear, readable language
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Structuring pages with logical headings
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Providing descriptive alt text for images where possible
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Designing with color contrast and legibility in mind
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Ensuring core site functionality works across devices and assistive technologies
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Limitations
While we aim to meet accessibility best practices, some areas of the site may not yet be fully accessible. We appreciate your patience as we continue to improve.
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Need Assistance?
If you experience difficulty accessing any part of our website or need assistance with an order, please contact us at amy@feelingcheeky.shop. We’re happy to help and will do our best to accommodate your needs.